River Place East has 24 hour emergency maintenance, if you are in need of maintenance repairs, you may contact your landlord who in turn will provide authorization to the management office to execute requested maintenance. Maintenance is charged in quarterly increments (15 minute intervals) at $60.00 per hour, after hour emergency service is billed at $100.00 per hour. You should expect a 24 hour turn around on any maintenance request submitted. On occasions this turn around may be greater if the cue for maintenance is full. Please note that only emergency maintenance will be received after Management Office Hours. The Management office is open; Monday – Friday 9am – 5pm. Emergency maintenance is deemed as matters that may cause immediate danger / damage to you, your neighbors and or the common areas; i.e., a flooded toilet, a strong smell of gas, a clogged sink (which can result in flooding). If you are unsure as to whether or not you are experiencing emergency maintenance, you may visit the concierge’s desk to gain a greater understanding.